Tokio Marine Direct Insurance Co., Ltd.

Major Services	Incidental Liability Insurance Only	Services for JAF members
Cost of parts and consumables needed for emergency repair on site	Self-coverage	Up to ¥4,000 paid by Tokio Marine Direct Insurance^*1
Cost for on-site emergency response	Free of charge up to 30 miniutes	Free of charge (to be paid by Tokio Marine Direct Insurance)
Towing and transport^*2	Free of charge up to 100 km	Free of charge up to 120 km^*3
Flat battery	○ Covered	○ Covered
Fuel outage (gasoline / diesel)	△ Limited usage^*1	○ Unlimited usage^*4
Free fuel for fuel outage^*5	Once per insured period	Twice per insured period
Locked out	○ Covered	○ Covered
Spare tire exchange for flat tire	○ Covered	○ Covered
Emergency repair for flat tire	× Not covered	○ Covered
Attaching and detaching snow chains	× Not covered	○ Covered
Pulling stuck vehicles from snow or mud, etc.	△ Partially covered^*6	○ Covered
Accidents / failures caused by natural disasters	△ Partially covered (earthquakes, eruptions, and tsunamis not covered)	○ Covered

The above services are covered only if you call the roadside hotline in advance.

*1Up to one time during the policy period.
*2No distance limit to nearest repair factory designated by Tokio Marine Direct Insurance.
*3Includes 20km free range for JAF members.
*4Provided as JAF services after the number of free uses under Tokio Marine Direct Insurance has expired.
*5Up to 10 liters at a time.
*6Excludes roads that are unsuitable for normal automobile driving and on snow-covered roads, only when requirements are met.

・Equipped with snow tires or chains.
・User has done a considerable amount of snow removal work but the problem has not been solved.
*E.design Insurance Co.,Ltd. has changed its name to Tokio Marine Direct Insurance Co., Ltd. (effective October 1, 2025).
*As of October 2025.

◆Note◆

When requesting help, please call your auto insurance company's contact center and tell them that you are a JAF member.

(JAF members will, in principle, be passed on to JAF with the customer’s permission.)

Some auto insurance policies do not include road service.
Please contact your auto insurance company with any questions about insurance policies.