Call JAF

注意

First make sure that you are safe.

Expressways are extremely dangerous places.
Please call for roadside assistance once you have moved to a safe place, such as the outside of the guard rails away from the highway.

Points to confirm and watch for when requesting assistance, and information on the type of vehicles eligible for road service

Call with Phone

Car and motorcycle breakdowns and problems (connect to the nearest JAF Call Center)

JAF Road Service Navi Dial
0570-00-8139
24 hours a day, 365 days a year nationwide
There is a charge for telephone calls (11 yen per minute for fixed lines and 11 yen per 20 seconds for mobile phones).
However, this number may not work with some IP telephones and mobile phones.
Communications allowances for mobile phones do not apply.
Or speed dialing:
#8139
There is a charge for telephone calls. However, this number cannot be used by fixed lines (rotary dial) and some IP telephones and mobile phones.

※Your phone call may be recorded to raise the quality of our customer response and to confirm the conversation. We will not use the recording data for any other purpose. After storing safely for a period of time, the recorded data is deleted appropriately.

When you are unable to use the Navi Dial or #8139, please use one of the regular numbers below.

Telephone number Region
Kanto Call Center
03-5730-0111
Hokkaido
Sapporo・Hakodate・ Asahikawa・Kushiro・Obihiro・Kitami
Tohoku
Aomori・Iwate・Miyagi・Fukushima・Akita・Yamagata
Kanto
Niigata・Nagano・Ibaraki・Tochigi・Gunma・Saitama Chiba・Tokyo・Kanagawa・Yamanashi
Chubu Call Center
052-889-5300
Chubu
Toyama・Ishikawa・Fukui・Gifu・Shizuoka・Aichi・Mie
Kansai Call Center
06-6455-0123
Kansai
Shiga・Kyoto・Osaka・Hyogo・Nara・Wakayama
Chugoku
Tottori・Shimane・Okayama・Hiroshima・Yamaguchi
Shikoku
Tokushima・Kagawa・Ehime・Kochi
Kyushu Call Center
092-841-5000
Kyushu
Fukuoka・Saga・Nagasaki・Kumamoto・Oita・Miyazaki
  • Please be sure to dial correctly.

Interpreting Service

Interpreting Service

JAF provides free over-the-phone interpretation for those who have difficulty communicating in Japanese, when calling for road service. Just call JAF Road Service and tell the operator the language you need interpretation for.

Languages 14languages
(English, Chinese, Korean, Thai, Vietnamese, Indonesian, Portuguese, Spanish, French, German, Italian, Russian, Tagalog and Nepalese )
Availability 24/7
How to Use Call JAF Road Service and tell the operator the language you wish to use.
Communicate in a three-way call with JAF and interpreter staff.

◆Dialing from a telephone in Japan
#8139 or
0570-00-8139
If neither of the telephone numbers above are available, the phone number here can be used.

◆Dialing from your overseas mobile phone when in Japan
Call the nearest call center.

Call with Fax (Japanese only)

This is the fax number for roadside assistance calls through fax for drivers who cannot communicate by telephone, such as those with hearing and speaking difficulties.

Fill in the designated information in the road service request form and send it by fax to the contact number. The request form can be ordered in advance by fax from your nearest road service call center.In addition, you can use copies distributed to organizations for people with hearing impairments or copies which can be printed from the JAF website (click the link below). After the fax is received, you will be notified by fax of the estimated time at which the road service patrol vehicle will arrive.

Fax request form for JAF road service(PDF:80KB)

The fax request form is a PDF document. Adobe Reader is required to view this document.
Please download Adobe Reader first to use this document.

Download Adobe Reader

Fax number Region
Kanto Call Center
03-5440-2568
Hokkaido
Sapporo・Hakodate・ Asahikawa・Kushiro・Obihiro・Kitami
Tohoku
Aomori・Iwate・Miyagi・Fukushima・Akita・Yamagata
Kanto
Niigata・Nagano・Ibaraki・Tochigi・Gunma・Saitama Chiba・Tokyo・Kanagawa・Yamanashi
Chubu Call Center
052-883-5300
Chubu
Toyama・Ishikawa・Fukui・Gifu・Shizuoka・Aichi・Mie
Kansai Call Center
06-6454-9991
Kansai
Shiga・Kyoto・Osaka・Hyogo・Nara・Wakayama
Chugoku
Tottori・Shimane・Okayama・Hiroshima・Yamaguchi
Shikoku
Tokushima・Kagawa・Ehime・Kochi
Kyushu Call Center
092-841-7771
Kyushu
Fukuoka・Saga・Nagasaki・Kumamoto・Oita・Miyazaki