Before calling JAF
Make sure that you are safe.
Expressways are extremely dangerous places.
Please call for roadside assistance once you have moved to a safe place, such as the outside of the guard rails away from the expressway.
Points to confirm and watch for when requesting assistance, and information on the type of cars eligible for road service
Call with phone
See here for information on calling for roadside assistance and instructions on speed dialing. We also provide interpretation services through three-way calls.
Call with FAX
JAF accepts roadside assistance calls through fax for drivers who cannot communicate by telephone, such as those with hearing and speaking difficulties.
Preferential services for auto insurance policyholders
JAF members who also have policies with auto insurance companies affiliated with JAF receive extra preferential services in addition to their normal JAF member road services (such as an expanded scope of free services). Preferential services differ depending on the insurance company, so please see here for detailed information.