Contact/Support

Inquiries other than road services

JAF Customer Service Center

0570-00-2811 (available in English)

Reception Hours: (Weekdays) 9:00 - 19:00, (Saturdays, Sundays, national holidays) 9:00 - 17:30, closed on year-end and new-year holidays.

Requires communication charges (11 yen per minute for fixed telephone and 11 yen every 20 seconds for mobile phone). If you make a call from a mobile phone, this is not subject to a free call included in the basic use charge. If you cannot use 0570 service above, please make a call to 048-840-0036.

Inquiries regarding road services

Emergency Roadside Assistance Call

"0570-00-8139"or"# (Pound key) 8139"

Call Road Service

Interpreting services

JAF provides free interpreting services for foreign language speakers who request road services. Call JAF Road Service and provide your preferred language for interpretation.

Interpreting Service

Inquiries regarding international services

The following pages provide information on handling international services such as issued Japanese translations of foreign driver’s licenses and “Rules of Road” for sale.

International Services