Contact/Support
Inquiries other than road services
JAF Customer Service Center
0570-00-2811 Guide in English through interpreters (Three-way calling)
Click here for the inquiry menu for smartphone users
Hours:9:00 - 17:30, closed on year-end and new-year holidays.
Requires communication charges (11 yen per minute for fixed telephone and 11 yen every 20 seconds for mobile phone). If you make a call from a mobile phone, this is not subject to a free call included in the basic use charge. If you cannot use 0570 service above, please make a call to 048-840-0036.
Inquiries regarding road services
Emergency Roadside Assistance Call
"0570-00-8139"or"# (Pound key) 8139"
Interpreting services
JAF provides free interpreting services for foreign language speakers who request road services. Call JAF Road Service and provide your preferred language for interpretation.
Inquiries regarding international services
The following pages provide information on handling international services such as issued Japanese translations of foreign driver’s licenses and “Rules of Road” for sale.