Customer Support

If you have been in an accident, we will advise you as to what to do at the accident site, where you may be upset and not able to deal with the situation calmly.

We will give you a list of necessary arrangements such as calling for emergency services, reporting to the police, and contacting casualty insurance companies.


Nine customer support services

  • Confirmation of site address and date and time of occurrence
  • Confirmation of injured persons
  • Arrangement for ambulance/destination hospital/contact address
  • Arrangement for a taxi
  • Report to the police
  • Confirmation of the other party in the accident
  • Confirmation of witnesses
  • Contact with casualty insurance companies, etc.
  • Other inspection items and special notes