Measures in Response to the COVID-19 Coronavirus Outbreak

January 14, 2021

Due to the spread of COVID-19 coronavirus infections and the declaration of a state of emergency, various services offered by JAF will be handled as follows. JAF will continue to operate while considering the safety of customers and staff, and take measures to prevent the spread of infections.

Calls for road service

Road service will operate as normal.
Requests for assistance can be made as follows. Depending on factors such as call center congestion, it may become difficult for calls to get through.

■Telephone (Navi Dial)
0570-00-8139
There is a charge for telephone calls (11 yen per minute for fixed lines and 11 yen per 20 seconds for mobile phones).
However, this number may not work with some IP telephones and mobile phones.
Communications allowances for mobile phones do not apply.
■Telephone (Speed Dialing)
#8139
There is a charge for telephone calls. However, this number cannot be used by fixed lines (rotary dial) and some IP telephones and mobile phones

Customers on flat rate calling plans should check the below link for more details.
https://english.jaf.or.jp/call-road-service/call-jaf#telnumber

Operation of JAF branch service counters

For a while from January 15, due to the declaration of a state of emergency, the business hours of service counters at Tokyo, Kanagawa, Chiba, Saitama, Tochigi, Aichi, Gifu, Osaka, Kyoto, Hyogo, Fukuoka Branch Office will be changed from 11:00 am to 3:00 pm.
Other branch offices are open from 10:00 am to 5:00 pm. (Closed on Saturdays, Sundays, national holidays, and year-end and New Year holidays)
JAF will continue to operate while considering the safety of customers and staff, and take measures to prevent the spread of infections. We understand that these measures may inconvenience some customers, and appreciate your understanding and cooperation.

Japanese translation of foreign driver’s licenses

JAF will suspend the instant issuance of driver’s license translations at branch service counters. Please help prevent the spread of infections by submitting applications by mail. Check the following link for mailing addresses.
*Our branch offices will be in winter recess between December 30 and January 3.

As regards various procedures such as membership, renewal, account transfer registration, etc.

Depending on the work system, it may take longer than usual for various procedures such as membership, renewal, and account transfer registration. We apologize for any inconvenience, and thank you for your understanding.